Invoices are typically only sent to recurring hirers unless there is a reschedule, add on or overstay where an invoice may be required for an occasional hirer.
For regular hirers who are on our automatic booking system, invoices are sent out on the day that Sharesy books in the regular hirer according to their pre-determined booking frequency.
The hirer then has a payment term of 7 days from the date the invoice is sent out to make the payment (unless there are any bespoke terms agreed with the hirer and Sharesy that differs from this).
If this payment is not fulfilled within within 2 weeks of the overdue date, the booker receives regular reminders, unless otherwise specified. Then the venue also receives an email to inform them of the bookers who have not paid.
The venue can choose to chase the payment directly with the booker, which is optional.
If payment is still not received after this, the venue can pass back to Sharesy to take further action.