Frequently asked questions

• Finding a venue for your event

  We've designed Sharesy to help you find and book a venue instantly online.

  To start your search, browse our search page here for over 650+ venues.

   

  To help narrow your search, enter your preferred date for your event, along with the postcode or area you're interested in. We'll only show you venues which match your criteria, helping you find the perfect venue for your event.

  If you would like to expand your area, click the minus (-) button on the map and it will expand the location.

  There are other helpful ways to support with your search further:

  • Use the filters along the top e.g. kids parties, halls with outdoor space
  • Use the sort feature to sort the list based on distance, price or capacity
  • Use the map to zoom in on a specific area

  If you are interested in a recurring or block booking, please complete the form on this page and our expert team will get to work matching you with the perfect venue for your sessions.

• I made a booking but now I need to cancel it, what should I do?

  Sharesy's cancellation policy is as follows:

  • Cancellations made over 2 weeks in advance of event date will receive a full refund
  • Bookings made within 2 weeks of the event will have a 48 hour grace period from the time of booking to cancel and receive a full refund
  • All other cancellations will receive no refund
  • At a small number of venues, there are bespoke cancellation policies which will be displayed at checkout

  If you'd like to cancel your booking, please follow these instructions:

  • Locate the booking confirmation email from help@sharesy.com
  • Find and click on the "Cancel" button (this will also show your free cancellation window/date)
  • Add an explanation for the cancellation
  • Click to initiate the cancellation
• I want to make a recurring booking, can you help?

  We'd be delighted to help you find a venue for your recurring sessions.

  We're experts at helping people find venues for everything from kids activities to community groups. Simply let us know what you're looking for and we'll get to work matching you with the perfect spaces for your sessions.

  If you've already found the venue you'd like to book, please let us know the details here and we'll help to get you booked in.

• I'm interested in partnering with Sharesy - how can I get my venue listed?

  Please visit our "Become a Host" page and click "Apply now" to share a few details about you and the venue.

  Once we've received your enquiry, we will reach out to you to let you know all things Sharesy, explain the benefits and run through a demo.

  There's no aggressive sales pitches, so no pressure if it isn't the right fit for you.

• How do I update my opening hours or standard availability?
  1. Please log in here and locate the 'opening hours' tab
  2. Select the space that you would like to update
  3. To change the days that you are open, click on the green toggle
  4. Set the open and close times for each day using the dropdown item
  5. Use the "Add split hours" function if you are closed for specific hours during the day e.g. if you are closed for lunch between 1pm- 2pm
  6. After you have made your updates, please ensure to click on the 'Save opening hours' button as below:

  

  If you'd like to change availability on a specific date, you can use the "Override hours" controls at the bottom of the Opening Hours page. Please click on the relevant date and set specific open/close times for that day.