Finding a venue and make a booking
- Finding a venue for your event
- The venue have declined my booking, how can I find a new venue?
- I have made a booking but my discount code hasn’t applied, how can I add this correctly?
- Where can I add a discount code?
- Do you accept AMEX?
- I have made an enquiry but have had no reply, what should I do?
Managing my booking
- I made a booking but now I need to cancel it, what should I do?
- I want to extend my booking, can I pay later?
- The venue has not confirmed my booking, how can I follow up on this?
- Will I get a refund if the venue cancels my booking?
- I have paid for a venue, is my booking confirmed?
- How do I add an extra room?
On the day of my booking
- Do we need to clean the venue once we’re finished?
- How do I gain access on the day?
- How early can I arrive for my booking?
- Can I decorate the venue before my event?
- Is parking available at Sharesy venues?
- What happens when I turn up for my booking?
After my booking
- I forgot items at the venue. How can I get them back?
- I've booked with Sharesy and want to give some feedback for the host or Sharesy
- We've damaged the space or items in the space
- Am I entitled to a refund if the space isn't what I expected?
- I've got a complaint about the venue, who should I contact?