Booker FAQs

Managing my booking

• How do I make a booking?
• I need to reschedule my booking, what should I do?
• What happens to our booking if there are more Government COVID restrictions?
• The listing page says there are tables and chairs, do we contact you or the venue about this?
• I need to cancel a booking, what should I do?

On the day of my booking

• No one has shown up at the venue, what do I do?
• What if there is a problem during my booking?
• What should I do when I leave the venue?
• What happens when I turn up for my booking?

After my booking

• I forgot items at the venue. How can I get them back?
• How can I leave feedback for the host or Sharesy?
• Uh oh, we've damaged the space or items in the space - what now?
• Am I entitled to a refund if the space isn't what I expected?
• I've got a complaint about the venue or space, who should I contact?