Oh no - we're sorry to hear that.
In your reminder email (received 2 days before your event) we have included an emergency contact number. Please call this number immediately and it should ring through to the person on-call at the venue.
If you can't get through to them, please get in touch with our team and be sure to include your full name and the venue you are trying to access. Our emergency on-call team will be in touch ASAP.